For example a US long code number can send one message segment per second, and a short code may send over 100 message segments per second. Twilio queues messages based on the sending rate of a sender or an account. Number is on Twilio's DND list because of a previous opt-out or carrier complaint Related help doc - Best Practices for SMS deliverability and Avoiding SMS RestrictionsĪt Twilio / LC Phone Layer 1. If you try to send more SMS in this time period, sending would be skipped and an error message would be shown on the conversation screen. There are thresholds in place for each metric and when these thresholds are crossed, we suspend SMS sending privileges for that sub-account for a certain period of time. This is done to restrict spamming and phishing on our platform. We monitor error rates, opt-out rates and carrier complaint rates for all sub-accounts across all our agencies. Sub-Account SMS sending privileges have been suspended due to high error rate, opt-out rate or carrier-complaint rate Related help doc - LC - Phone Messaging Policy (See How to update the limit for a sub-account? section)ĥ. Agencies can control these limits for each of their sub-accounts. ![]() However 1:1 SMS are still sent in case your client needs to reply to their leads. When this daily limit is exhausted, we skip sending SMS in bulk actions & automations. Sub-Account has exhausted their daily quota set by the agencyĪgencies can set a per day limit on SMS sending for each of their sub-accounts. Related help doc - LC - Phone Messaging Policy (See 1. The agency can choose to remove the restrictions on a newly created sub-account if they choose to. When a sub-account is new, we throttle the send capacity in it's early days and gradually increase the limits to safeguard against spamming or phishing. Sub-Account is new and is undergoing ramped sending Related help doc - SMS / Phone number Validation is LIVEģ. If contact's phone number is not SMS capable we skip sending SMS to it and show an error in the conversations screen. When number validation is enabled we lookup the contact's phone number to check if it is SMS capable before we attempt to send the SMS. Number is landline number (Number validation) Related help doc - DoNotDisturb (DND Split)Ģ. When DND is turned on for a contact (either on the SMS channel or overall), HighLevel doesn't send the SMS and shows an error in the conversation screen. Possible reasons for failure At highLevel layer 1. ![]() ![]() The error message + error code will give you clues about whats going wrong and how to proceed from there. ![]() When an SMS fails to send or deliver, in most cases, we show an error in the conversation view that looks like this Where can I see Sending / Delivery errors in HighLevel? A failed sending/delivery might mean an error or filtering at any of the layers mentioned above. When an SMS is sent from HighLevel platform, it goes through various steps that look like thisĪs you may note, an SMS that you sent to a contact passes through multiple layers. In this helpdoc we will look at all possible reasons why am SMS sending or delivery might fail and try corresponding troubleshooting steps. Troubleshooting SMS delivery failures can be stressful. Modified on: Tue, 20 Jun, 2023 at 9:16 PM Solution home Phone System Messaging SMS Not Sending / Delivering to Contacts
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |